Why are some transctions duplicating

Comments

13 comments
  • Hi Kenn,

    Thanks for getting in touch regarding the duplicated transactions on your Discovery Credit Card.

    This is a known issue and our data team is working hard to solve this. The problem starts with the way the Discovery website displays pending transactions.

    For now I would suggest creating a category called Duplicates and recategorising the duplicated transactions as Transfers - Duplicates. This will make it easy for you to spot these and later, when we have finalised the work, easier for us to get these cleared off your profile.

    I hope this helps.

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  • This seems to not have been fixed. Duplicate transactions all over the place. 

    Any progress?

    Sean

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  • Hi Sean,

    This issue crops up every now and again and we do our best to eliminate this, but these duplicate transactions do get the better of us sometimes.

    I'll send you an email and see what I can do for you.

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  • My Discovery transactions are also duplicating. Stephan/ Sven- Are you able to assist please ?

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  • Hi Karen,

    Thanks for reporting this. I've taken a look and I see what the problem is. I'll send you an email shortly with more info :)

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  • Hi Kyle,

    Our 22seven app is creating duplicates on my wife's Standard Bank Account for some of her EFT payments. Any way you could help fix this?

    Thanks so much

    Dave

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  • Hi Dave,

    Thanks so much for letting us know! I'll pop you an email and we can take it from there :)

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  • hi guys,

    I have the same problem, some duplicate transactions on my Absa accounts.

     

     

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  • Hi Stephan,

    Thanks for reporting this! I'll send you an email shortly :)

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  • This seems to be happening with my account as well. I have a few duplicate transactions. But it only seems to be an issue on the 22seven app. When I log into my online profile on the 22seven website the duplicate transactions aren't there. Can someone assist?

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  • Hi Donovan,

    Sorry about that! Please log out of the app entirely via the Settings menu, then log back in again and those duplicates should be gone. If not, please pop us an email on thesvens@22seven.com from your registered email address and we'll be happy to help out :)

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  • Hi guys,

    I have several duplicates, both in terms of some income payments as well as some duplicated expenses. Could you help me fix this? I have an irregular income, and this makes it pretty hard to see exactly what's coming in and going out.

    Thanks for a great app!

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  • Hi Mandisa,

    We can definitely help with that! Please pop us an email on thesvens@22seven.com from your registered email address with some more info and we'll look into the issue for you ;)

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