Nedbank accounts not updating

Michael

March 17, 2014 10:13

Why is it that when I open my profile, my FNB account updates automatically, but my 2 accounts with Nedbank do not?

3 comments

Candice 'Sven' Henriques
March 17, 2014 10:15

Hi Michael

Thanks for getting in touch. We have our team looking into the issue and its high priority on our side. I will be in touch as soon as its fixed.

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Michael
March 17, 2014 13:32

Thank you - all is now well. Are updating issues usually a problem on the 22seven side or with the individual banks?

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Candice 'Sven' Henriques
March 17, 2014 13:44

Hi Michael

Thanks for confirming that everything is working well your side. What happens is that we log in via the website, so in this particular case Nedbanks website changed therefore we had to make the necessary changes with our data collector in order to make this work. Hope that answers your question.

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