Automatic update of accounts: please add ability to exclude certain accounts

I like the daily automatic update feature, but one of my accounts requires 2FA and I don't carry my dongle with me all the time. Would be nice to exclude this account and let me update it manually. 

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  • Hi Jay,

    Accounts requiring any form of two factor authentication will automatically be excluded from your accounts that are updated automatically. If this isn't working as intended, please feel free to share some details on the exact account that's trying to update and we'll look into the problem on our side :)

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  • Hi Lydon

    I confirmed today that the behaviour is reproducible: 

    • Early this morning I received various login notification SMSs which told me that 22seven was doing it's thing behind the scenes synchronising accounts. No 2FA requests for my Capitec account was received. 
    • However, a few hours later I opened up the app and left it open on the home screen to observe what happens - the information bar near the top of the screen informed me that "7/10 accounts updated", and a few seconds after opening the app, the three accounts that were not synchronised started automatically updating (the red exclamation points on the accounts changed to a rotating "processing" animation) and shortly thereafter I got a popup box asking me for my Capitec account 2FA pin. At this stage I haven't interacted with the app at all aside from opening it. 
    • This behaviour repeats every single time I open the app (I just switched apps to read an email, and when I switched back to 22seven, the app automatically tried updating my Capitec account again). 
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  • Hi Jay,

    This is intended behaviour. Your accounts that use 2FA won't update automatically during your automatic account update timeslot so you aren't spammed with OTP's/other 2FA requests while you may be away from your phone or PC.

    However, when you manually open the 22seven app, we will automatically try to update any remaining accounts if we notice they haven't updated in more than 24 hours. This is to ensure there isn't a major mismatch between the relevancy of data between your linked accounts, which may affect the likes of spending alerts, nudges etc.

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