Hi folks. I am trying to report my issue here since I have been working through your e-mail support since the 15th of July and the issue is not yet resolved.

I changed my banking password and PIN, a standard security practice, and since then every time I try and enter the new credentials into 22seven, I immediately get the following error message: "Hmm. Something went wrong while trying to update your login details. Please try again later."

Unfortunately the only response I get consistently from support, is to try and enter my banking credentials again, turn on Show Password, and double check that I am typing in my login credentials correctly. I am copying and pasting from my password manager, and when I paste into my bank's login form, I log in successfully, but when I try to update my credentials on 22seven, it fails with the error "Hmm. Something went wrong while trying to update your login details. Please try again later."

I get the same result if I try via your app on my iPad, via Chrome, or Firefox. I have screen shots from Chrome dev tools showing the JSON going to your api (I blurred out the actual credentials) and I have verified that all my login details are correct in that request. The server returns status code 500 - ie internal server error, not a 40x error which is typically the response for an authentication error.

I expressed my frustration with the support agent 5 days ago that she does not believe I am entering the correct credentials, and over and over the responses I've received just seem to be "try again, and check carefully." I don't want to be an angry and frustrated ex-user but I am very nearly at that point. No response.

Is there someone who can help me. I can provide detailed debug info but an experienced developer needs to have a look at this problem please.