Missing transactions

I've been using the service for almost a year now. I noticed when I was consolidating my records for tax season in November that some transactions on my statements don't seem to appear on your system. I therefore had to work with my statement data instead because it was complete. 

I'm doing the same thing again now, and I realise that some monthly trasactions are missing for December, January & February (3 WHOLE MONTHS), but it appears for the months before & after. WHY DOES THIS KEEP HAPPENING? 

 

I haven't set the account to sync daily, like my other account that I have with you guys (I've never noticed missing trasactions on that account). Could that be the problem?

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Comments

8 comments
  • Hi,

    Thanks for reaching out us via live chat regarding this issue. Please let us know if you run into any issues at all going forward though and we'll be happy to investigate further.

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  • Experiencing the same currently....

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  • Hi Henri,

    Thanks for getting in touch. I'm happy to see that my colleague Eric has been in touch and is assisting you with getting this resolved as soon as possible. Please pop us an email if you require any further assistance.

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  • Good morning - I just noticed the transactions for September are missing from my account - although I have transactions for both August and October which do show on 227. Can you help me here please?

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  • Hi Felicity,

    Thanks for getting in touch with us! I have just popped you an email, which you can read when you have a moment and hopefully we can resolve this issue for you soon!

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  • I'm experiencing the same issue, where my bank statement has more transactions than whats imported into 22seven. Its a real pain trying to identify these transactions and further to that its such a waste of time because I took it for granted that all transactions are in 22seven and I actually went back to the retailer and fought with them telling them that I didn't receive the refund they processed. Subsequent checking against my bank statements showed that they had in fact processed the refund and that it landed in my account. 

     

    Can you not count the number of transactions on the bank statement and compare to the number of records imported into 22seven or check the ending account balance on the bank statement and check it against the sum of all transactions imported. This should tell us if there's any missing transactions?

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  • Good morning Mohammed,

     

    Thank you for reaching out! Apologies for the missing transactions. I have sent you an email so that we can get this resolved and your transactional history sorted. 

     

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  • As always your support is excellent. My transaction was sitting in the transfers section and as such it was "hidden" and went unnoticed by me. 

    All my transactions are in 22Seven. Thanks again for your help 

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