Downloading past transactions

I've just joined 22Seven and linked my first account. It automatically retrieved transactions up to the 4th of February. Is there some way I can have it retrieve more transactions from further back in the past? I just need up to the 25th of January.

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  • Hi Deon,

    Thanks for getting in touch! I'm sorry to hear that not all your transactions are pulling through. When you have a moment, please can you update your account and let me know whether it successfully gets more transactions as I am happy to further investigate this for you.

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  • Hi Puva

    I figured out that the reason why I couldn't get any transaction older than the 4th of February was that there weren't any :-)

    We had switched to a new credit card on the 4th, so all the old transactions were on the old one. 

    Thanks for the assistance.

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