I accidentally deactivated an account. I cannot for the life of me figure out where to re-activate it... Facebook Twitter LinkedIn -1
Thanks for getting in touch. My fellow Sven Puva has just been in touch via email with help on this :)
Please tell me also how to do this.
I'll be in touch with you via email shortly :)
Could someone please share how I do this, too?
We can't reactivate a deactivated account unfortunately, but we usually ask the customer to delete the account and then link it again from scratch. From there we'll merge the transactions from the old accounts to the new one.
I'll send you an email with a bit more info in a second.
Please guys just post here how to do this. Is it so complicated?
We aren't able to reactivate deactivated accounts. This is due to our system logic not being able to link an account twice from the same profile.
However, you can simply delete/deactivate all accounts currently linked to the profile, then re-link the profile from scratch to bring through all the accounts again.
To deactivate/delete accounts, you can click on the account, then select the 'Delete account' option.
You'll then be asked if you want to keep the transactions. If you check the 'Keep transactions' checkbox, your account will be deactivated and your transactions will be saved. The account will then be displayed as grayed out box on the Accounts page, but all the transactions for the deactivated accounts will still be on your profile.
If you uncheck the 'Keep transactions' checkbox, the accounts will be completely removed, including the transactions.
After you've deactivated or deleted the accounts, you will then be able to re-link the profile from scratch, and once that's done, you can let us know and we can then merge your transactions from the old accounts into the newly re-linked accounts.
I hope that helps! If you need any assistance at all please don't hesitate in contacting us.
I also deactivated an account by mistake. please can you contact me to sort this out. much appreciated.
I've sent an email through to you. Please check your inbox when you have a moment :)
Trying to reorder an account on the website in Chrome v66 deactivated another account - is this a bug?
I see that my colleague, Puva, has sent an email through to you :) She will be assisting you on that email thread.
Hi would it be possible for help to relink my transactions
Thanks for reaching out.
If you have deleted, or deactivated, an account, you can relink that account by linking the profile from scratch, via the 'Link an account' page, as if you were doing it for the first time. Our system will then rescan the profile, and bring through the previously deactivated/deleted account.
If you run into any issues, or require further assistance, please don't hesitate in contacting our awesome Svens at email@example.com
Hi. This happened to me. Please contact me to help resolve the issue. Thank you
Sure! We'll be in touch with some feedback shortly :)
Hi could I please get help with this as well? I deactivated my business accounts from being picked up but I’d actually like to keep track of everything and create budgets for it as well if possible in my profile (because I see 22seven for business owners isn’t accepting new applications at the moment)
You can re-add deactivated/deleted accounts by selecting one of the remaining accounts from that bank in 22seven, then re-entering your login credentials using the "Change login details" option. This should scan your bank's website and bring through a new copy of those accounts. Should that not work, please go through the "Link an account" journey for your bank again and new copies should pull through.
If you still don't come right, please pop us a mail via firstname.lastname@example.org and we'll be happy to investigate further :)
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