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FNB Account wont link
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Daine
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Hi,
I've tried several times to link up my FNB account with no success. I've tried my newly created read only user, and also my primary user. Neither of which work. Any idea what's going on?

Thanks

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    Adam 'Sven' Van Hagen

    Hi Daine,

    I see you are also having a problem with FNB today. We are aware of the problem and will continue to investigate.

    I will follow-up with all affected customers when we work out from where the problem is orginating.

    For now, please can you try to link it again later in the day? If there is still a problem, we will escalte the issue to our super-genius tech team.

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    Daine

    Hi Sven,
    I'm still having the problem. Unfortunately the error message isn't very useful so there isn't much information I can give you: "Hmm.
    Something went wrong while trying to link your account. Please try again later.".

    I appreciate you looking into this, it's an exceptionally useful tool for my other bank account, and would love to have the "whole picture" by adding both of my accounts.

    Thanks
    Daine.

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    Adam 'Sven' Van Hagen

    Hi again Daine,

    Thanks for your lovely feedback ... despite the slight inconvenience some of our customers are experiencing right now :)

    This looks like a deeper issue, so we will try to have new FNB accounts linking again as fast as possible.

    I will let you know when we have made some significant progress.

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    Adam 'Sven' Van Hagen

    Hi,

    We seem to have isolated the source of the problem and snuffed it out - customers should now be able to link and/or update login credentials for FNB accounts.

    If you still have problems going forward, just let us know.

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    lindokuhle romeo nyawose

    GOOD DAY,I AM HAVING PROBLEM LINKING THE ACCOUNT TOO

     

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    Phumza 'Sven' Mabokela

    Hi Lindokuhle,

    Thanks for getting in touch.

    I'm so sorry you are experiencing this issue, I will pop you an email to assist you with this issue. 

     

     

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    Frans-Dyason de Waal

    I have the same issue, please advise

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    Svens

    Hi Frans-Dyason,

    Sorry to hear! Please pop us an email via thesvens@22seven.com and we'll take a look at the error for you :)

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    Sakhile Rampa

    Good morning,

    I'm having the same issue; and the error message is the ambiguous one above. Please assist. Thanks a lot!

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    Svens

    Hi Sakhile,

    I've just popped you an email regarding your FNB account. Please check it out when you have a moment :)

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    julzeigenmann

    Good morning

    My FNB account won't link. All other banking platforms seem to have linked without issue. Please assist

    Thank you!

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    Svens

    Hi Julia,

    I've popped you an email. Please let me know if you don't come right via that thread and we can take it from there :)

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    Meekha Jackson

    Hi There, I am also having trouble linking my account, I have tried several times with no success

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    Svens

    Hi Meekha,

    So sorry to hear that! Please send an email to thesvens@22seven.com from your registered email address and we'll be happy to look into the problem for you :)

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