Duplicate transactions

Dale Towert

March 12, 2014 07:29

Hi,

Not sure if its a general problem, but I see today that pretty much all of my recent transactions have been duplicated (i.e. each transaction appears twice). This seems to go back quite far. Im pretty sure if this is a general problem that you're aware of it, but if not ... just thought I'd let you know...

Comments

8 comments

Candice 'Sven' Henriques
March 12, 2014 08:06

Hi Dale

Thanks for getting in touch. I will investigate this error and be in touch via e-mail shortly.

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Jan Krynauw
March 12, 2014 21:49

Same here

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Candice 'Sven' Henriques
March 13, 2014 06:47

Hi Jan

Thanks for getting in touch and letting us know. I do have our team investigating this issue and I will be in touch via email shortly,

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Julien Rizzo
March 23, 2014 15:42

Hi there,

I'm also seeing a number of duplicate transactions being represented on my account... Any chance you could help out?

Thanks,
J

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Candice 'Sven' Henriques
March 23, 2014 16:05

Hi Julien

Thanks for getting in touch. I will look into your account and get back to you via e-mail.

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Candice
August 02, 2017 18:23

Hi,

I have duplicate transactions showing up. How can I clear this up?

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Lars Liedberg
November 02, 2023 05:48

I’m seeing this too. Do you have a solution? I see it’s been 9 years since people started reporting this issue…

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Svens
November 10, 2023 13:01

Hi Lars,

Just to close the loop here: there are a number of potential causes of duplicate transactions. In your case, it looks like some of your accounts were linked twice and I notice my colleague, Garron, helped you get that sorted via your email support ticket.

Shout if there's anything else we can help with in future!

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