Missing FNB transactions from sync'd statement

I've identified 2 missing transactions from my April2017 FNB statement. Ironically, other transactions on the same date as the missing 2 appear. My account syncs everyday, so you're system is at fault here. If we can't rely on the accuracy of the captured data, then this service loses it's core value proposition. It would be acceptable if it atleast allerted that some transactions were missed or couldn't sync, then the user would know to double-check with their bank statements.
Why would a customer use statements to verify your transactions rather than just doing their books with the bank statements themselves? Sad and disappointing affair.

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Comments

7 comments
  • Hi Headboy,

    Thanks for getting in touch about the missing transactions. I agree with you that accuracy is the most important aspect of 22seven. At the same time, we are restricted by the technology in place and consistency from the service providers (online banking platforms in this case).

    If the missing transactions were picked up earlier we would have been able to try and fix this for you, but we only have access to 3 months worth of data (another bank controlled restriction) and therefore we won't be able to automatically sort this out. Saying this, we have systems in place that should have caught and fixed the issue in most cases. 

    In future, please keep an eye on your transactions in 22seven and let us know of any issues ASAP so we can help find and fix any issues.

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  • The same thing has happened to me on at least 3 but I think 4 occasions.  In my case there were many transactions missing each time. 

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  • Hi Marcia,

    Thanks for your input. I sent you an email to see if there's anything we can do to help at this stage. 

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  • Hi, I have noticed that recently a few of my transactions have disappeared? They are transactions from early May and early June this year (3 and 4 months ago). The transactions were there last week but they have just disappeared this week for some reason? Some of them were large transactions so it affected my 3 month average of a category which is how I picked it up. Is there any way this can be rectified and also prevent something like this happening in future?

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  • Hi Scott,

     

    We can ask our data collector to investigate this problem. We just need your permission to do that. 

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  • Thanks Phumza, how do I give you permission?

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  • Hi Scott,

    Please can you email thesvens@22seven.com and we will take it from there.

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