Issue with card transaction refunds

I noticed that when a pay point card transaction failed and the store needs to process the transaction again 22Seven only shows one positive (income) transaction. So the first transaction failed and was reversed with a second transaction processed, but for some reason 22seven only show the refund and none of the other two transactions.

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  • Hi Sias,

    Thanks for reaching out. Please can you email thesvens@22seven.com with some more information? We would need to look at your specific account and transactions to determine what the problem could be.

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