• Hi Pru,

    Thanks for getting in touch!

    When you have a moment, please log into 22seven and run an update on your accounts, then open the Capitec app on your mobile phone immediately. You should see a prompt to approve the login to your account. Please approve the login.

    Once you’ve done that, tap on the options button at the top right-hand side of the Capitec app and select “Generate token password.” An OTP window should appear in the 22seven app for you to enter your token password into. Please enter the password and let me know if your Capitec account updates successfully?

    In the meantime, our data partners are looking into why the first approval prompt isn’t resulting in your account updating in 22seven. Generating a token password hasn’t been necessary until last week, and hopefully won’t be necessary moving forward :)

    Shout if you have any other questions!


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  • Hi,

    I followed the steps above, but there was no pop-up in my 22seven app for an OTP.

    What should I do?

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  • Hi Khabako,

    Please pop us a mail on from your registered email address and we'll be happy to look into that for you :)

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