The latest on Capitec accounts

As you may know, 22seven has been unable to update Capitec accounts for a few months as a result of changes to their login process (more info at the bottom of this article).

Here's where things currently stand:

  • We built support for Capitec QR codes, but the vast majority of our attempts to update accounts are failing because the QR code times out too quickly. 40 seconds isn't enough time for us to complete all of the steps in the login process.
     
  • Capitec is working on a direct integration solution for apps like 22seven that will solve this problem, but its expected release has been delayed from October/November 2023 to end January 2024.
     
  • Unfortunately, 22seven won't be able to reliably update Capitec accounts until then. While the delay is disappointing, we trust the wait will be worth it as we should be able to update Capitec accounts quicker and more reliably than ever before.
     
  • Don't forget you can import your Capitec PDF statements to 22seven while we wait for the direct integration to go live. 

Any other questions? We'd love to help.

-----

Changes to Capitec's login process

 

22seven has been unable to update Capitec accounts since late June as a result of significant changes to their login process. While we've implemented support for Capitec's new QR code login method, we've run into an insurmountable obstacle that's preventing us from reliably updating Capitec accounts in 22seven.

Capitec QR codes in 22seven

Once Capitec removed their username/password login process and switched over to a mandatory QR code login process on their website, we started building support for Capitec QR codes inside 22seven. We now have the ability to display your QR code inside 22seven, which you can scan with your phone via the Capitec app to approve 22seven's login requests.

QR codes timing out

However, we recently discovered that Capitec has significantly reduced the QR code timeout limit from around 3 minutes to 40 seconds. This means there isn't enough time for our data collectors to complete all of the steps in the login process before the QR code times out, resulting in the vast majority of update attempts failing. Moving forward, we suggest having your Capitec app open, ready and waiting to scan the QR code if it pops up in 22seven so you can complete the rest of the steps in the login process as quickly as possible. However, there are a lot of factors at play, so in all likelihood your QR code will time out before we have a chance to display it in 22seven and you'll see an empty white square instead.

Direct integration

As mentioned above, Capitec is working on a direct integration solution for apps like 22seven that will solve this problem, but its expected release has been delayed from October/November 2023 to end January 2024. We understand this isn’t ideal, but the situation is unfortunately out of our hands and we'll need to wait for the Capitec team to finish the necessary build work on their side.

Alternative - import your Capitec PDF statements

While we wait for Capitec's direct integration to go live, don't forget that our Web App allows you to import your bank statements as an alternative way of bringing your Capitec transactions into 22seven. All you need to get started is the PDF statement you receive/generate from Capitec. 22seven will use it to create a new account for you and automatically categorise your transactions. Adding new transactions is easy - just import another statement.

Was this article helpful?
39 out of 47 found this helpful